Customer Service Manager Dallas Texas M5C 1R6

Confidential Employer

Job Title:  Customer Service Manager

Job Location:  Dallas, Texas, United States

Job Hours:  Regular

DEPARTMENT:    Customer Service

REPORTS TO:    Director of Sales & Marketing

Position Summary:  Participate and spearhead the development and organization of a rapidly growing electronic company’s world wide customer service organization.  Bi-lingual attribute a strong plus.  Approximately 50% travel initially, however, as the Customer Service activity stabilizes, travel will decrease. 

Responsible for providing guidance and direction to the Customer Service Department to include management of all employees, developing a business plan for the department’s future revenue abilities , and initiating service  maintenance contracts as well as visiting, interviewing and hiring both nationally and abroad.   

PRINCIPLE DUTIES (to include but not limited to):

1. Delegating the coordination of all activities between the Customer Service Department, other company departments, and Customers.
2. Developing a plan to increase company revenue by obtaining maintenance contracts and service agreements.
3. Work with marketing to ensure successful implementation, monitoring and adjustment of these plans.
4. Responsible for personnel who maintain service parts inventory, customer equipment records and other pertinent data pertaining to customer files.
5. Develop tools, programs and training for customers and company employees.
6. Prepare company warranties for approval by the Director of Marketing.

QUALIFICATIONS:
Minimum –
 Experience in international travel and business relations.  Must be computer literate to include Word and Excel, good phone mannerism and professional attitude. Must have good written and verbal communication skills.
Preferred -
  At least 10 years directly related experience in managing employees  within a customer service department within an electronics manufacturer.

**  Must have at least 5 years directly related experience in managing employees within a customer service department

** Must have experience in international travel and business relations

** Must have at least 5 years direct management of employees in a customer service department for a capital equipment manufacturer with some international exposure

                                                                               Equal Employment Opportunity