Bilingual Call Center Agents - 10 openings Hamilton Ontario L8R 2K3
Hamilton, Ontario L8R 2K3 Telecommunication Sales Jobs DescriptionAdvertiser Website Duties and Responsibilities:
· Assure the presentation of the product respects the guidelines, script and validity set by the campaign, our Client and in turn Protocol
· Practice exceptional customer service skills to patiently and politely respond to customer concerns, questions, and/or complaint.
· Respect all requirements set within the campaign.
· Maintain the set requirements within the group average
· Respect the minimum hour requirement of the employment status held, either FTD of PT.
· Adopt and exercise a positive and professional attitude
· Ensure punctuality in respect to arrival time, breaks and lunches
· Assure data entry is valid and accurate when entered
· Demonstrate an interest through questions and comments in regards to the campaign "Pep Talk"
· Voluntarily participate in giving various "Pep talks" as they relate to areas of interests
· Apply the comments/suggestions posed by the Quality Control Department as they relate to Quality Control evaluations regarding the CCR'S performance and progress
· Advise the Human Resources Department of all absences and follow up in respect to company policy
· Advise the Supervisor and/or HR regarding changes of personal information, status, etc.
· Must be able to take/make 70 calls per day
· Must be computer proficient, able to navigate several screens at one time
· Troubleshooting and client retention
Qualifications:
· Exceptional command of the French and English languages both written and verbal
· Strong working knowledge of the following systems: Word, Excel & PowerPoint
· Strong keyboarding skills, 40 wpm minimum
· Professional appearance and high level of maturity
· Ability to work autonomously
· Ability to work in ever changing fast paced environment
· Previous experience in the Inbound and/or Outbound Call Centre Industry
· Outside sales experience an asset
· Capable to work under pressure
· Professional, self motivated and proactive
· Team player and have good initiative skills
· Exceptional organizational skills
· Flexible availability
· Strong ability to conduct creative improvisational role-play resulting in a display of tenacity.
· Ability to read scripted materials
· Assertive, decision-making capabilities, ability to recognize buying signals
All Candidates Must Be 100%Flexible for all shifts.
Call Center Hours of Operation: 24/7/365 Please apply online at www.protocolglobalsolutions.com 11.00/hr 11/06/2009 |
