Customer Service - Primer Educational Seminars - Kingston Ontario K7L3E4

It takes more time, effort, and thus cost to sell to a new customer as opposed to an existing customer. It is estimated the cost is up to 40% more in fact. Delivering exceptional customer service is key to a businesses survival, and growth rate.

The Customer Service course will provide great insight and tips to ensure you are maximizing performance in customer service and in generating new and return sales.

This Customer service training is designed for customer service professionals, front-line workers, managers, supervisors and any business professional. This course is also applicable as a refresher course.

Upon successful completion of this Customer Service training class students will be able to:

• Listen and Interpret What a Customer is Looking for
  
• Show Customer proper Attentiveness
• Relate and Build Rapport with Any Customer
  
• Speak in a Way the Customer can Understand
  
• Effectively Handle Customer Complaints and Issues.
• De-Escalate Angry or Upset Customers.
• Be Aware of and Interpret Body Language.
• Provide Excellence in Customer Service on the Phone and In Person.
• Communicate Effectively using Electronic Means (IE. Email, IM, Etc.)